What GigRank is
GigRank is an AI-powered tool that helps freelancers optimize their Upwork profiles for better visibility and more client invites. This policy explains what data we handle, why, and how we protect it. GigRank is not affiliated with Upwork Global Inc.
Data we collect
Profile text you submit
When you use the analyzer, you paste or type your profile details (title, overview, skills, rate). This text is sent to our AI models for analysis.
Account data
If you create an account, we store your email and a hashed password. We never ask for or store your Upwork login credentials.
Analysis results
We store your analysis scores, section breakdowns, and AI suggestions so you can revisit and track progress over time.
Technical & usage data
We use PostHog for anonymous product analytics — pages visited, features used, browser type. We do not track keystrokes or record sessions.
How we use your data
- AI analysis: Your profile text is sent to third-party AI providers as data processors. They do not use it to train public models.
- Product improvement: Anonymous analytics help us understand which features are valuable and where users get stuck.
- Emails: We use Resend for transactional emails only — welcome, password reset, contact replies. No marketing unless you opt in.
- Payments: Handled by SafePay. We never see or store your full card number.
What we do not do
- We never ask for or store your Upwork password or login.
- We do not sell, rent, or share your data with advertisers.
- We do not use your profile text to train our own models or any third-party models.
- We do not scrape Upwork on your behalf.
Cookies
We use a session cookie (JWT) to keep you logged in. PostHog may set a cookie for analytics. No third-party advertising cookies are used. You can clear cookies in your browser settings at any time.
Data storage & security
Account and analysis data is stored in a PostgreSQL database with encrypted connections. Passwords are hashed with bcrypt. We apply rate limiting and input sanitization to protect against abuse. No system is 100% secure — we follow industry best practices and continuously review our security posture.
Data retention & deletion
Your data is retained while your account is active. You can delete your account and all associated analyses from your dashboard settings. Upon deletion, we remove your data from our active database within 30 days. Anonymized, aggregated analytics are retained.
Your rights
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. Contact us through the contact form or the support email in the app to exercise these rights.
Changes to this policy
We may update this policy as our product evolves. Material changes will be communicated via email or an in-app notice. Continued use after an update constitutes acceptance.